Terms of Service

Last updated: 14 September 2026

These terms govern your use of 10MB AI services supplied by Global Soft Technologies. By ordering a service or using our sites you agree to them.

The agreement

Your agreement with us is made up of these terms, our Acceptable Use Policy, our Privacy Policy, our Refund and Service Level terms, and the specification of the plan you bought. Where they conflict, the plan specification wins, then these terms.

Accounts

  • You must give accurate registration details and keep them current.
  • You are responsible for everything done under your account, and for keeping your credentials secret.
  • Tell us promptly if you believe your account has been compromised.
  • You must be at least 18 and able to enter a binding contract.

Fees and billing

  • Plans are billed monthly in advance unless your order says otherwise. Prices shown are in USD; CAD and GBP are available at checkout.
  • Setup is free on the published hosting plans.
  • Fees are exclusive of taxes. You are responsible for any sales tax, GST, VAT or equivalent.
  • We may change prices with 30 days’ written notice. The new price applies from your next billing cycle.
  • Late payment may lead to suspension after written notice. We will not delete your data during a suspension for non-payment without giving you a further opportunity to pay.

Your content

You keep ownership of everything you upload. You grant us only the licence we need to host, back up and deliver it as part of the service.

You are responsible for having the rights to what you host, and for your content complying with the law and our Acceptable Use Policy.

Our obligations

We will supply the service with reasonable skill and care, and meet the availability commitment in our Service Level terms.

We will give you reasonable notice of planned maintenance that we expect to interrupt your service, except where an emergency security fix makes that impossible.

Suspension and termination

  • You may cancel a monthly plan at any time, effective at the end of the paid period.
  • We may suspend a service immediately where it threatens the security or stability of our infrastructure, or where the law requires it.
  • For other breaches we will give you notice and a reasonable chance to put it right before suspending.
  • On termination you may export your data for 30 days. After that we delete it in the ordinary course.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, our total liability in any twelve-month period is limited to the fees you paid us in that period, and we are not liable for loss of profit, revenue, goodwill or anticipated savings.

You are responsible for keeping your own backups. Our backups are a service feature, not a guarantee, and we do not accept liability for lost data where you held no independent copy.

Changes to these terms

We may update these terms. For material changes we will give account holders 30 days’ notice by email. Continuing to use the service after that constitutes acceptance.

Governing law

These terms are governed by the laws of British Columbia, Canada, and the courts of British Columbia have exclusive jurisdiction. If you are a consumer, this does not deprive you of the protection of the mandatory laws of the country where you live.

Contact

Global Soft Technologies, Kelowna, British Columbia, Canada. support@10mb.com