Privacy Policy
Last updated: 10 October 2026
This policy explains what personal information Global Soft Technologies (“we”, “us”) collects when you use 10MB AI and our websites, hosting and related services, why we collect it, and what rights you have over it.
We are the data controller for the information described here.
Who we are
- Legal entity: Global Soft Technologies
- Trading as: 10MB.com
- Based in: Kelowna, British Columbia, Canada
- Privacy contact: privacy@10mb.com
What we collect, and why
We collect only what we need for a specific purpose. We do not sell personal information.
| What | Why | Kept for |
|---|---|---|
| Name, email, phone, company | Answering enquiries and providing support | 3 years after last contact |
| Billing name, address, account details | Taking payment and meeting tax and accounting duties | 7 years (statutory retention) |
| Account credentials for the client portal | Operating your account and services | Life of the account, then 90 days |
| Website content and files you host with us | Delivering the hosting service you bought | Life of the service, then per your plan’s retention |
| Server and access logs, including IP address | Security, abuse prevention, diagnosing faults | Up to 12 months |
| Email address for newsletters | Sending updates you asked for | Until you unsubscribe |
Who we share it with
We share personal information only with providers who help us run the service, and only as far as they need it. Each is bound by contract to protect it. Our current providers are listed on our Sub-processors page.
We also disclose information where we are legally required to, or to establish or defend legal claims.
International transfers
We operate from Canada and use providers in Canada, the United Kingdom, the European Union and the United States, so your information may be processed in those places. Where it leaves Canada, we rely on contracts with appropriate safeguards.
Cookies and social media
This website uses very few cookies. A cookie notice asks whether you accept or deny them, and a small cookie stores your choice so the notice does not appear on every page. You can change your choice at any time using Consent Settings in the footer. We do not run advertising trackers or analytics tools on this website at present.
The social media icons in our footer are ordinary links. They do not load content from those services onto this website and they do not set cookies here. If you follow one, you leave this website and that service’s own privacy policy applies.
For the cookies this website sets, see our Cookie Policy.
Your rights
Wherever you live, you can ask us to give you a copy of your information, correct it, delete it, or stop using it in a particular way. We will not treat you differently for exercising these rights.
If you are in Canada
Under PIPEDA you may request access to your personal information and challenge its accuracy, and may complain to the Office of the Privacy Commissioner of Canada. If you are in Quebec, Law 25 gives you further rights including data portability and the right to be informed of automated decision-making.
How we protect it
- TLS encryption in transit across all our sites and client systems
- Access limited to staff who need it, under confidentiality obligations
- Daily backups of hosted services, held separately from live systems
- Malware scanning and firewalling on hosting infrastructure
No system is perfectly secure. If a breach affects your personal information and is likely to result in a risk to your rights, we will notify you and the relevant regulator within the timeframes the law sets.
Children
Our services are sold to businesses and are not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.
Changes
We update this policy when our practices change. The date at the top shows the current version. Material changes will be notified to account holders by email.
Your cookie choices
You can change or withdraw your cookie choices at any time. . See our Cookie Policy for what we use.