Store · Support Services
Ad-hoc support services
One-off technical help: migrations, fixes, malware cleanup and hands-on hours when you need them rather than on retainer.
Support Options
For anything that doesn’t fit neatly into an ongoing Maintenance Plan, ad-hoc support covers one-off, hands-on work billed per project or by the hour — no retainer required.
What’s Covered
- Site migrations — moving your site to us from another host with zero data loss
- Malware cleanup and hack recovery
- Broken plugin, theme, or update fixes
- Performance tuning for a slow-loading site
- Content updates, new pages, or design tweaks that fall outside a maintenance plan’s scope
- DNS, email, and domain configuration issues
- Emergency response when your site goes down unexpectedly
Ad-Hoc vs. Maintenance Plans
If you need ongoing updates, monitoring, and peace of mind month to month, a Maintenance Plan is the better fit and usually the better value. Ad-hoc support is for the one-time fix, the urgent problem, or the project that doesn’t repeat — pay only for the hours you need.
Rates are quoted per project based on scope, with a minimum of one hour. Tell us what’s going on and we’ll give you a firm price before any work starts.
Talk to us about your project
This service is quoted per project. Tell us what you need and we will put together a scope and a firm price, or browse the current options in our store.
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